CUSTOMER SERVICE POLICY

Policy scope and basic principles

This customer service policy formulates unified, standardized service standards for pre-sales consultation, order processing, logistics arrangement, and after-sales support. All clauses apply equally to global users to ensure consistent, professional, and reassuring cross-border shopping experiences.

Professional pre-sales beauty consultation

Our service team provides professional pre-sales guidance including skin type matching, product efficacy introduction, ingredient analysis, seasonal skincare suggestions, and wellness product usage tips. We help customers select the most suitable beauty and health products for their personal needs.

Standard order processing cycle

After successful payment confirmation, our team completes order verification, product quality inspection, leak-proof and pressure-resistant packaging, and shipment arrangement within 1 to 3 business days. All liquid skincare and cosmetic products are specially packaged to avoid leakage, extrusion, and damage during international transportation.

Global unified delivery specification

All cross-border orders follow a unified global delivery cycle of 6 to 12 business days. Expedited shipping service is not available to ensure equal logistics treatment for all global customers regardless of region or order value.

Permanent free worldwide shipping rules

All beauty, skincare, hair care, and wellness products enjoy free worldwide shipping with no minimum order limit. No delivery fees, handling charges, or regional additional fees will be charged during checkout, with all transactions settled uniformly in US dollars.

60-day official return protection period

All orders come with a 60-day valid return window starting from the package receipt date. Users can submit return applications within the period for non-artificial quality issues including formula defects, packaging leakage, wrong item delivery, and transit damage.

Fixed refund processing timeline

After returned products arrive at our warehouse and pass official quality and hygiene inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days. Refunds will be returned to the original payment account in US dollars.

Equal service for all global customers

We provide equal professional service for every user regardless of order amount, purchasing region, or consumption frequency. All consultations, skincare questions, order inquiries, and after-sales applications are processed seriously and equally.

Continuous service experience optimization

We continuously optimize service workflows according to American consumer habits and global beauty market feedback, improving response efficiency, logistics transparency, and after-sales problem-solving speed to create a smoother shopping journey.

Core service tenet

We uphold professional, gentle, and responsible service attitudes. We treat every beauty and wellness purchase related to personal skin and body health sincerely, delivering safe and satisfying shopping experiences for all users.