REFUND POLICY

Policy purpose and applicable scope

This refund policy establishes unified and fair return and refund standards for all skincare, makeup, sun care, hair care, and wellness supplement products. It standardizes cross-border after-sales procedures and protects the legitimate shopping rights and interests of global beauty customers.

60-day valid return window

All global orders enjoy a 60-day valid return period calculated from the package receipt date. All formal return applications must be submitted within this period to obtain official inspection and refund qualifications.

Product return eligibility conditions

Due to beauty and wellness product hygiene standards, returned items must be brand new, unused, unopened, and free from leakage, contamination, or damage. All original packaging, seals, labels, and accessories must be completely retained. Opened, used, or improperly stored products are not eligible for returns.

Qualified refund and exchange scenarios

We support full refunds, partial refunds, or product replacements for objective quality problems caused by production and logistics, including packaging leakage, formula abnormality, defective products, accessory missing, and incorrect item delivery.

Required evidence for refund application

Users applying for refunds due to product quality issues need to provide clear photos or videos to verify product abnormalities. Our professional after-sales team will conduct objective evaluation and provide targeted solutions.

Standard refund processing cycle

After returned products arrive at our designated warehouse and pass strict hygiene and quality inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD refund calculation standard

All refund amounts are calculated in US dollars based on the original payment amount and returned to the initial payment channel. The specific fund arrival time depends on the processing rules of banks and payment platforms.

Equal after-sales protection for discounted orders

Summer promotional discounted beauty and wellness products and regular-priced items follow identical refund regulations. Discounted orders with genuine quality defects enjoy complete official after-sales guarantees.

Non-returnable situations specification

Unconditional returns due to personal subjective dislike of scent, texture, or usage experience without objective quality defects are not accepted, in compliance with cosmetic and health product hygiene regulations.

Policy adjustment and dispute resolution basis

We reserve the right to adjust this policy in accordance with international e-commerce norms and American consumer protection laws. All after-sales disputes are resolved based on the latest officially released policy version.